How quickly do you respond to calls across District of Columbia, DC?+
For active leaks or storm damage, we prioritize calls across District of Columbia, DC and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on how close you are to one of our staged crews.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in District of Columbia, DC?+
We hold an active DC contractor license and full insurance coverage, and we'll provide proof of both on request — most District of Columbia, DC customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris anywhere in District of Columbia, DC. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many District of Columbia, DC customers say this cuts weeks off their claim process.
How many days will a reroof take at my District of Columbia, DC property?+
Most residential replacements across District of Columbia, DC take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our District of Columbia, DC crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in District of Columbia, DC?+
We do these regularly for District of Columbia, DC homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
How do I know if you cover my address?+
Our dispatch network reaches most of District of Columbia, DC. If you're not sure whether your address is covered, one quick call confirms it immediately.
